Grey Luxury Projects wants you to be completely satisfied with your purchase. We source our materials selectively and our atelier in Italy aims to the highest quality of our products. As such, we will accept any item with a manufacturing defect for exchange or refund within one month of the purchase date.* Subject to return policy below.
All returns must be purchased from a GreyLuxuryProjects.com (www.greynewyorkgreynewengland.com, www.gnygne.com). We will gladly accept unworn, unaltered, unused full-price merchandise in sellable condition with original tags attached for a refund or exchange within 30 days of purchase date through email@example.com (or within any other applicable terms in any other jurisdiction where the user is located) Full-price merchandise received more than 30 days after purchase date will only be accepted at our discretion for an online credit based on the current selling price of the item(s). Merchandise purchased from GreyLuxuryProjects.com at a discount greater than 40% off is Final Sale. Original invoice must accompany your return. Refunds will be made in the form of the original payment, except for transactions with cash or traveler’s checks, which will be made in the form of a mailed check or store gift card. Mailed checks may take up to 14 days for processing. Items with gift receipts are eligible for exchange or refund in the form of a store credit.
Please note: shipping charges for items you choose to return are non-refundable.
International Online Returns
For international returns, any customs or import duties, brokerage fees or taxes paid on return shipments that pass through customs are the sole responsibility of the customer. In the event you refuse your package, you will be charged for any costs, duties, fees or taxes associated with shipping the package back to Grey Luxury Projects (GreyLuxuryProjects.com, www.gnygne.com, www.greynewyorkgreynewengland.com). Exchange orders that ship via any expedited method, or outside the contiguous U.S., will be charged for shipping.
We offer a onetime price adjustment for full-price purchases if an item is marked down within 14 days of purchase. The item(s) must be marked down at the GreyLuxuryProjects.com Website. To obtain a price adjustment, please contact us at 1-860-672-5028 or at firstname.lastname@example.org within the 14-day window. Adjustments will not be given on sale merchandise or promotional purchases. Price adjustments will be issued in the original form of payment.
How to Make a Return to GreyLuxuryProjects.com
• Include the customer order number and billing name.
• Ship insured to retail amount with tracking to:
Grey Luxury Projects LLC
18 Sunny Ridge Road
Washington CT 06793
• Email tracking number and shipping information to email@example.com
Merchandise purchased from GreyLuxuryProjects.com and other retailers, including department stores or specialty stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.
Last updated December 8, 2016.